You may return any product which you ordered from officialroe.com within 14 days without any justification and without being subject to any penalty compensation. The product which will be returned should not be, other than trying, used, worn outside even for a short period of time, should not be in a condition which will prevent reselling due to washing and/or being damaged.
In order to return a product, you may inform us about which product you will be returning by sending an e-mail to firstname.lastname@example.org.
After you have notified ROE, you may return the product(s) which you wish to return to the following address together with the receipt or proof of purchase.
Return Address: Güzeltepe Mahallesi. Anıl Sokak 5. Levent Sitesi B Girişi E2 (Manolya 2) Blok Daire 151 Kat 18 Eyüpsultan/İSTANBUL
The return of products without any name and notification shall not be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should mail your product to: Güzeltepe Mahallesi. Anıl Sokak 5. Levent Sitesi B Girişi E2 (Manolya 2) Blok Daire 151 Kat 18 Eyüpsultan/İSTANBUL
We are responsible for paying for your own shipping costs if only you mail your item to our return adress via Yurtiçi Kargo.